Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After 14 days have passed we unfortunately can't offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To request a return, you can contact us at info@essentialcomponents.co.uk. Items sent back to us without first requesting a return will not be accepted.

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We don’t guarantee that we will receive your returned item, so please make sure you obtain proof of postage and insurance as we cannot be held responsible for lost packages.

International orders are non-returnable. All international orders are considered final sale once shipped and therefore are not eligible for a refund or exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@essentialcomponents.co.uk.